Data Deletion Policy

At SynSoftco, we respect your right to control your personal data. This page explains what data we store about you, how to request its deletion, and what to expect after you submit a request.

This policy applies to all personal data collected through synsoftco.org, including our contact form and the SynSoft Guide chat widget.

1 What Data We Store About You

The following table summarises all personal data that SynSoftco may hold and whether it can be fully deleted upon request:

2 How to Request Data Deletion

You can request deletion of your personal data by sending an email to us. Follow the steps below:

1. Compose an email Send an email to synsoftco@gmail.com with the subject line: "Data Deletion Request"
2. Include identifying information To locate your data, include at least one of the following in the email body:

   • The email address you used in a contact form or chat session
   • Your full name (as submitted in the contact form)
   • Approximate date of your inquiry or chat session
3. Specify the scope (optional) Let us know if you want all data deleted or only specific records (e.g. only chat history, or only the contact form submission).
4. Receive confirmation We will acknowledge your request within 5 business days and complete the deletion within 30 days. We will send you a confirmation email once the deletion is complete.

3 What Gets Deleted

Upon a verified deletion request, we will permanently remove:

• Your contact form submission record (name, email, company, message, IP, user-agent)
• All chat session records linked to your email address or session identifier
• Your email address from any marketing or announcement lists
• Page view log entries associated with your IP address (where technically feasible)

4 Exceptions & Limitations

In rare cases, we may be unable to delete certain data, or may be required to retain it:

• Legal obligation — if we are required by law or court order to retain specific records, we will inform you of this constraint
• Anonymised analytics — aggregated, anonymised analytics data that cannot be re-linked to any individual is not subject to deletion
• Email logs — copies of emails you sent to or received from us may remain in our Gmail account's standard retention; we can delete these from our side on request

5 Response Timeframe

We are committed to handling deletion requests promptly:

• Acknowledgement: within 5 business days of receiving your request
• Completion: within 30 calendar days of the acknowledgement
• Confirmation: we will send you a confirmation email once deletion is complete

If we require additional information to verify your identity or locate your records, we will contact you, and the 30-day clock restarts from the date of your response.

6 Contact

For any questions about this Data Deletion Policy or to submit a request: