This Privacy Policy describes how SynSoftco ("we", "us", or "our") collects, uses, stores, and protects information when you visit synsoftco.org or interact with any of its features — including our contact form and the SynSoft Guide chat widget.
We respect your privacy. We do not sell, rent, or trade your personal data to any third parties. Information you provide is used solely to communicate with you and improve our services.
SynSoftco is a technology & business solutions company. We provide services including web development, mobile applications, UI/UX design, digital marketing, and business consulting.
We collect the following categories of personal data depending on how you interact with our website:
3.1 Automatically Collected Data
When you visit any page on synsoftco.org, our server automatically records:
This data is stored in our page view logs and is used solely for analytics, security monitoring, and spam/abuse prevention.
3.2 Contact Form Data
When you submit our contact form, we collect:
3.3 Chat Widget Data (SynSoft Guide)
When you use the SynSoft Guide chat widget, we collect:
localStorage)3.4 Data You Do Not Need to Provide
You may browse our website without submitting any form or chatting with the widget. In that case, only automatically collected server-log data (section 3.1) is recorded.
We use collected data for the following purposes:
We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.
We do not sell, rent, or share your personal data with third parties for marketing purposes. Data may be disclosed only in the following limited circumstances:
Your data is stored on secured servers. We retain data for the following periods:
When you request deletion of your data (see Section 9), we will process your request within 30 days and confirm completion via email.
Cookies: Our website uses a single session cookie for CSRF protection (a standard Django security measure). This cookie does not track you across other websites and contains no personal information.
Local Storage: The SynSoft Guide chat widget stores a randomly generated session ID and your conversation history in your browser's localStorage. This data stays on your device and is never transmitted except as part of chat API requests. You can clear it at any time by clearing your browser's local storage or site data.
We do not use advertising cookies, tracking pixels, or third-party analytics cookies.
Our website loads resources from the following third-party services:
We do not integrate with Meta (Facebook) Pixel, Google Analytics, or any other behavioural tracking services.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at synsoftco@gmail.com with the subject line "Privacy Request". We will respond within 30 days.
For data deletion requests specifically, please visit our dedicated Data Deletion page.
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately at synsoftco@gmail.com and we will delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:
SynSoftco
We aim to respond to all privacy-related inquiries within 30 days.